We want you to love every product you purchase from Rachel Dahlen Aesthetics. Please review our shipping and return policy below before placing your order.
Shipping
We proudly ship throughout the United States.
- Free standard shipping on orders over $250
- Flat-rate shipping of $10 on orders under $250
Orders are processed within 24 hours of receiving your order confirmation email, excluding weekends and holidays.
Once your order has shipped, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.
Please note that processing times may be extended during holidays, promotional events, or periods of high order volume.
Returns
Due to the nature of skincare and medical-grade products, all sales are final.
For the safety of our clients and to maintain the integrity of our products, we cannot accept returns or exchanges on opened or used skincare products.
Damaged or Incorrect Orders
We carefully inspect every order before it leaves our office. If your order arrives damaged or you receive the wrong item, please contact us within 2 days of delivery so we can make it right.
When reaching out, please include:
- Your order number
- A description of the issue
- Photos of the damaged or incorrect item and packaging
Our team will review your request and work with you to resolve the issue as quickly as possible.
Questions?
If you have any questions about your order, shipping, or our products, we're happy to help.
Rachel Dahlen Aesthetics
hello@racheldahlen.com
(612) 294-3749
Thank you for choosing Rachel Dahlen Aesthetics. We appreciate the opportunity to be part of your skincare journey.